Dear clien,

Thanks for ordering at www.amijewelry.com

This is FAQ for new clients.

1. Why I can't place an order on website?
The shopping cart is only support by WINDOWS + Internet Explorer, Please use WINDOWS system and Internet Explorer. We will try to repair and update shopping cart later.
Another way.
Tell us your order by email.
Following information is necessary.
*Item name, quantity.
*Your shipment address and Telephone number (Or tell us your username instead).
*Payment method & shipment method you like to use.

2. Does each jewelry come with free packaging?
No, we don't offer free packaging. If you need packaging, Please order them in this category.
http://www.amijewelry.com/index.php?gOo=goods_search_list.dwt&gcat=47

3. I want to pay GBP currecy, Not US Dollar. What should I do?
A: There is a opition Select Currency on home page, Please choose it.

4. How mush is the shiping cost to my location?
A: Please click "shipment method" in this link. http://www.amijewelry.com/index.php?gOo=help_send.dwt
The shopping cart will calculate shipment cost automatically.

5. I have placed an order on website, Why I haven't get response? Why I can't pay for it?
A: When you placed an order on our website, we will check stock availability firstly. Then we will send an order comfirmation email to you, The subject of email is "Order confirmation # and payment introduction." We reply to you in 12 hours, Normally we will reply to you in the first time.

6. How to check the order I have placed?
A: Please login on account, Click "my account" and enter "my order" opition to check order records.

7.How to revise my order or add more items to order?
A: Please contact our employee and tell us your demand by email.

8.How do I cancel the order?
A: Please login on account, enter my order and mark "cancel order" or tell us by email.

9 Shipment time.
A: When we receive payment, We will arrange shipment in 1-2 days. We will send tracking number or mail number to your email. Normally shipment take 3-4 days to USA and take 4-6 days to UK, AU, CANADA.

10. Can I specify the ring sizes?
A: Yes, Please read this link. http://www.amijewelry.com/index.php?gOo=article_details.dwt&articleid=16

11. Return policy.
A: http://www.amijewelry.com/index.php?gOo=article_details.dwt&articleid=16

12. How to give you a feedback?
A: http://www.amijewelry.com/index.php?gOo=shopbbs.dwt

Sincerely
Ami jewelry company.